Documents,
downloads, FAQs.

A typical new account is operational within 5–7 business days. The onboarding sequence is: initial walkthrough (1 hour), service agreement (24 hours review), credential delivery to your insurer or compliance team (1–2 days), first scheduled pickup. Emergency onboardings for accounts replacing a failed hauler can compress to 2–3 days when needed.

No. We have customers on weekly, bi-weekly, monthly, quarterly, and on-call frequencies. The right cadence is the one that matches your actual generation rate without exceeding container storage limits between pickups. Most accounts settle on their long-term cadence within the first three months.

No annual contract. The Bioshield service agreement runs month to month with one business day's notice to cancel. We hold this position because we believe service quality, not contractual lock-in, should be what keeps customers.

We run local routes city by city across Canada, from our Edmonton base outward. Tell us your address when you request a quote and we'll confirm coverage and timing for your location.

Standard net-30 invoicing. We accept e-transfer, EFT, credit card (with no surcharge), and cheque. No late-payment fee in the first 14 days past due; standard prime + 2% on aged balances after that.

Yes. Use the contact form with your stream(s), location, and rough monthly volume; we send a quote in writing within one business day. No call required unless you want one.

For active accounts: same-day emergency pickup is available, billed at the standard rate plus a $80 emergency dispatch fee. For non-accounts in genuine compliance emergencies (drum about to breach storage limits, contamination event, abrupt hauler failure), we provide one emergency pickup at the standard rate as an introduction to the service.

Yes. Each of our licensed downstream disposal partners is audited annually for compliance posture and diversion rate. Audit summaries are available to customers on request.